Refunds & order support
Effective September 5, 2026
Checkout currently runs in test mode. Test payments do not purchase physical goods or grant image usage rights. This policy describes how we will handle customer purchases when live sales open.
Digital downloads
Digital download sales are final and non-refundable. If a download fails, the file is corrupt, or you receive the wrong file, contact us so we can restore access or provide the correct file. This does not limit remedies required by law.
Made-to-order prints and frames
Each print is made to order. We do not accept returns or refunds for a change of mind, an incorrect size or frame chosen at checkout, or a preference about an accurately described product. Please check the size, frame, mat and delivery address before ordering. Screen previews are illustrative; colors can vary between screens and physical prints.
Damaged, defective or incorrect items
Contact us as soon as possible, preferably within 7 days of delivery, with your order number and a description of the issue. Please send clear photos of the item, the problem, and all packaging to aidan.b.mcarthur@gmail.com. Keep the item and packaging until we respond. We will arrange a replacement at no additional cost for confirmed shipping damage, production defects, or an item that does not match the order. If replacement cannot resolve the issue, we will refund the affected item and its associated original shipping charge. Do not return anything without our instructions; we will arrange or reimburse any required return shipping for a confirmed fault.
Missing or delayed deliveries
Use your order page for shipment information and contact us if delivery appears lost or materially overdue. We will investigate with the fulfillment partner and carrier and arrange a replacement or refund for confirmed non-delivery. Address mistakes, refused parcels and unclaimed deliveries may require an additional shipping charge; we will explain any proposed charge before proceeding.
Cancellations and address changes
Contact us immediately if you need a change. We will try to stop or amend a print order before production, but cannot guarantee cancellation once submitted. If we confirm cancellation before production, we will refund the cancelled items and applicable shipping. Cancelling a print does not cancel an already supplied digital download.
How approved refunds are paid
Approved refunds go back to the original payment method through Stripe. Your bank controls when the credit appears. A refund from our fulfillment partner to us is separate from the refund we issue to you.
Your legal rights
This policy does not exclude or limit rights or remedies that cannot legally be excluded. The requested reporting period helps us investigate promptly and does not remove those rights.
We handle your support
Contact Aidan McArthur through the Contact page or at aidan.b.mcarthur@gmail.com. Include your order number and the email used at checkout. You do not need to contact our print partner or Stripe to resolve a product issue. We may verify order ownership before sharing details or making changes.